Refund and Return Policy
Payment and Purchases Policy:
Enlightrak provides their services to you subject to the following conditions. If you visit or shop at Enlightrak.com, you accept these conditions. Please read them carefully.
Sale prices shown on Enlightrak.com are in U.S. Dollars (USD). Sales Taxes will be added to all orders within the State of Florida. Enlightrak is unable to accept international credit cards as payment for orders. Current billing address and phone information must be included with every order.
We accept credit cards: American Express, MasterCard, Visa, and Discover, cashier’s checks, bank checks, company checks, money orders, and international wire transfers as acceptable modes of payment. In all cases, the product might not be shipped until the funds have cleared.
Credit Card Orders:
Enlightrak reserves the right to request additional evidence for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information.
Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure your are aware of the limitations on daily withdrawals (if any) of your card.
Depending on the product and the circumstances of the sale, we reserve the right to bill it prior to shipment (i.e. an expiring credit card). Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.
Other Modes Of Payment:
Cashier’s checks, bank checks, company checks, money orders, and international wire transfers are also acceptable forms of payment. These should be sent, along with a print out of your order, to:
Enlightrak | 10111 NW 53rd St | Sunrise, FL 33351
For Domestic & International Wire Transfers, Enlightrak holds the right to withhold goods at our discretion or, advisement of Bank until the funds have cleared and are considered in good sted or holding.
For Cashier’s check and money order payments, Enlightrak usually releases orders immediately on receipt of the payment document.
For bank and company checks, orders will ship only after funds are released from your financial institution to Enlightrak. This could take up to 10 business days after receipt of payment by Enlightrak. All checks returned unpaid will be subject to a $40.00 returned check fee.
On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. Enlightrak cannot reserve or guarantee continued availability.
Shipping To An Address Different From Your Billing Address:
To protect our customers from credit card fraud, we mandate that the shipping address match the billing address to which your monthly credit card statement is mailed. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company’s phone number can be found on the back of your credit card.
We do not ship to unverified shipping address as per instructions of the credit card company. This is for your protection and to help maintain a safe online shopping experience.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.
All Enlightrak.com Orders are shipped “Signature Required.” If you cannot be at the shipping location to sign for your package, please contact UPS (800-PICK-UPS) directly with your tracking number to request that the carrier hold the item at your local facility and you can go to pick up your package at your earliest convenience. Enlightrak is not responsible for any item returned due to no signer, lack of claim, collection, receipt, payment or any other reason there too.
Pricing and Availability Policy:
Since all of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, Enlightrak.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Enlightrak does not offer price protection. If you place an order and the price is lowered on our website at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
In the event that our Bank, due to insufficient funds or any other reason, returns a check from a customer, it will incur in an automatic $50 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.
Unjustified Credit Card Chargebacks:
A chargeback is when a cardholder disputes a charge made on his or her card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction.
Please READ IN FULL and acknowledge our Terms & Conditions of Activation prior to activating your device/s. Our system does not allow our clients to activate their device/s until they have complied with this policy. We do this to confirm that both parties understand the terms and expectations before entering into a business agreement. If, after reviewing our terms, you activate your device/s, you are consenting to abide by our Terms & Conditions. We make every attempt to be fair and reasonable in our interactions.
In accordance with this, we will charge a $75 penalty fee for every unjustified credit card chargeback attempt against our company. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org.
Examples of unjustified chargebacks are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his or her credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy, etc.
**Please note that EACH unjustified chargeback will be individually itemized and subject to a $75 penalty. 4 unjustified chargebacks = $300 in penalty fees. If there is difficulty in recovering the amount due, your account WILL BE SENT TO COLLECTIONS. NO EXCEPTIONS.**
We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Cancellations cost us time and processing expenses, therefore we have a $50 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee. To cancel monthly service fees on GPS tracking service, we must have the request in by the 25th of the month in writing or email to avoid being charged again on the 28th of the month for the following month of service.
Limited Device Warranty:
THE EXPRESS WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING ENLIGHTRAK PRODUCTS, THE SOFTWARE AND THE SERVICES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. CUSTOMER ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES DESCRIBED IN THIS AGREEMENT, AND THAT NO OTHER WARRANTIES ARE MADE BY ANY OF ENLIGHTRAK’S SUPPLIERS AND SERVICE PROVIDERS.
(a) 1 Year Limited Warranty. Enlightrak provides a limited 1 year warranty. REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT IS CUSTOMER’S EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY PROVIDED HEREIN BY Enlightrak. Customer will be solely responsible for verification that the device is in good working condition upon purchase.
(b) Warranty Coverage. Enlightrak warrants to Customer that the Products are free from defects in materials and workmanship under normal use and conditions for a period of time outlined in the above warranty language and, at Enlightrak’ sole discretion, it will repair or replace defective units. Should repairs or replacement be required, such service will be free of charge to Customer for parts and/or labor and the old Product shall be repaired or replaced with a new or factory refurbished Product. All Products exchanged for a replacement become the property of Enlightrak. Further, if the Product is repaired or replaced within the applicable warranty period, this will not extend the original warranty period for the Product.
(c) Warranty Exclusions. (i) Damages. The foregoing limited warranties do not protect against damage caused by normal wear and tear, tampering, misuse, moisture, liquids, proximity or exposure to extreme heat or direct sunlight, surges in electric power, accident, disaster, loss, theft, abuse, inadequate maintenance or neglect, improper installation or use, misapplication, alteration of any kind to the device or the wiring harness, or defects related to any modifications. (ii) Third Party Modifications. The foregoing limited warranties do not cover repairs or modifications made by anyone other than Enlightrak or its authorized service representatives. The limited warranties do not apply to physical damage of any nature, whatsoever, to the Product, including any opening or attempted opening of the Product, and any such opening or attempted opening of the Product shall render its limited warranty invalid. Further, the foregoing limited warranties do not cover damage to accessories or vehicle electrical systems or cosmetic damage. Enlightrak does not warrant that the operation of the Products will be uninterrupted or error free.
Enlightrak considers any item returned to our warehouse a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer, or any other reason. Enlightrak is not responsible for any shipper error. You may return most items within 20 days of the order date If you initiate the RMA process within 5 days of delivery. After 5 days, if we have not received an RMA request, all sales are final.
All returns must have an RMA (Return Merchandise Authorization) Number
To request an RMA# please contact Enlightrak. This number will determine how your return is processed – returns are sent directly to our Florida Headquarters, at:
Enlightrak | 10111 NW 53rd St | Sunrise, FL 33351
After your request is processed (2-3 days) we will reply with instructions. Products returned without an RMA# may get lost in the process, thereby inhibiting us from crediting your return. Please follow the simple instructions so we can process your return quickly and effectively.
To request a return, contact Enlightrak for an RMA# within 5 days of the delivery date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we originally shipped it to you. Please allow us 5 – 10 business days from the time we receive the item to process your return. Merchandise returned with missing items is not eligible for a refund.
For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of $50 per-item or 20% – 25% of the total order cost (instead of the $50 per-item fee). For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.
Non-Defective Returns: AFTER you are given an RMA#, you may return most non-defective, unused items for a refund of the product cost less a restocking fee of 20%. Shipping cost is non-refundable.
Defective Returns: You may return defective items to us within 30 days for a replacement. After 30 days, the Manufacturer’s Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the manual.